Return and Refund Policy

Returns may be requested for products in new, like new, and/or re-sellable condition within 30 days of delivery. All returns are subject to a 25% restocking fee at sellers’ discretion. Custom engraved, custom keyed, color, combinated or stamped items may be returned with a 40% restocking fee at sellers’ discretion. Original shipping charges are not eligible for refund. The customer is responsible for return shipping.

Re-sellable condition is defined as a condition suitable for shipment and acceptance by another customer. Returnable items must be in their original packaging. reserves the right to inspect products, offer partial credit, and to withhold credit if one or more of the following conditions exists:

  • Merchandise is not in new, like new, and/or re-sellable condition
  • Merchandise is missing components – For example; keys, boxes, combination tags, bumpers, covers, etc

How to request a return:

To begin the return process, contact Customer Service at 1-800-778-2217 and please have the following information available:

  • Order Number
  • The item number and quantity of the product you wish to return
  • The reason for your return
  • Item condition

Valid returns will be emailed a Return Merchandise Authorization (RMA) number by a Customer Service representative within two business days after (RMA) approval.

Once issued, RMA’s are valid for 30 calendar days and the RMA number must clearly be written on the original shipping boxes. The customer is responsible for return shipping costs back to, unless otherwise stated. Shipment will be refused on any returns without a valid RMA number clearly written on the box or boxes.

All return claims will be evaluated and processed within 5 business days from the receipt of product. If a return claim is not eligible, a Customer Service representative will contact you. We value and appreciate you as our customer and strive for 100% customer satisfaction.

Your Security Is Important To Us

HPI Online® knows that your privacy is very important to you. When you place orders on our websites, all of your order information, including your card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our sites from capturing and viewing your personal information.

To view our complete "Privacy and Security Statement," please click here. It will tell you about the manner in which we collect, use, disclose and otherwise manage the personal information you entrust to us at any of our HPI Online® websites or through our authorized service providers.